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Conta com email errado

New Here ,
Mar 21, 2022 Mar 21, 2022

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Boa noite.

Ao comprar um plano Adobe Creative cloud, indiquei, por engano, um e-mail errado que não existe. O valor já foi cobrado no meu cartão de crédito. No entanto não consigo aceder à conta, nem sequer para alterar o endereço porque não tenho, naturalmente password. Como devo fazer para alterar o endereço de email?

Obrigada

 

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correct answers 1 Correct answer

Adobe Employee , Mar 21, 2022 Mar 21, 2022

Sara, sorry you mistyped your e-mail addr4ess while signing up for a Creative Cloud membership.  You will need to contact our support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen since you cannot use the process listed in https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html.  Please be prepared to confirm details on the account to verify you should be given access.

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Sara, sorry you mistyped your e-mail addr4ess while signing up for a Creative Cloud membership.  You will need to contact our support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen since you cannot use the process listed in https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html.  Please be prepared to confirm details on the account to verify you should be given access.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Thank you, I will. Can you please confirm the schedule when i can contact this service? I read 9 to 16.30 BRT. This means its Brasilian time, 12 to 19.30 in Portugal, right?

Thanks

 

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New Here ,
Dec 22, 2023 Dec 22, 2023

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Olá! Estou com o mesmo problema, você conseguiu resolver? 

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Community Expert ,
Dec 22, 2023 Dec 22, 2023

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follow jeff wright's suggestion.

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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@Abambo 

 

did you purposely intend to link from this thread to this thread?

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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Yes.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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what does that add?

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