Contact Adobe

New Here ,
Jul 01, 2022 Jul 01, 2022

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How [edited by moderator] do I open a chat with someone from support? All the links always lead to the same main page and I cannot find a button to open a chat or a ticket.

 

Even the "Real help from real people" -> "Start now" button with a headset leads to the same pointless page. I want to contact someone. HOW?

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Where do I go from here???

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Account management , Billing

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jul 01, 2022 Jul 01, 2022

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Sadly that link does not automatically open a chat window. I disabled my adblock and even tried 2 other browsers: Microsoft Edge, which I have never used and have 0 add-ons installed on, and Google Chrome. Neither of the browsers opened a chat window. 
Guess I'll have to use the phone. Unfortunate.

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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Windows 11 + Microsoft Edge

 

When I click that link a Virtual Assistant popup opens on the screen

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Adobe Community Professional ,
Jul 02, 2022 Jul 02, 2022

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Hi @kaazma,

Try the following methods to contact support

Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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Are you a current Creative Cloud member with a PAID subscription?

Adobe can't help users on Trial plans.  And they don't support discontinued Creative Suite products anymore.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 02, 2022 Jul 02, 2022

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Yes I am a Creative Cloud member with a PAID subscription. I'm a student so I'm trying to lower the cost of the PAID subscription as I was told to do in an E-Mail. Now it seems to be impossible to reach anyone that can help me in lowering this PAID subscription.

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New Here ,
Jul 02, 2022 Jul 02, 2022

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I did not get it to work with 3 different browsers and 2 PC's, however I can open the chat on my phone. I'll use it on monday.

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