Copy link to clipboard
Copied
Bonjour,
Ce post car c'est devenu compliqué de trouver un numéro de téléphone sur le site Adobe, encore plus de parler à quelqu'un...
J'aimerai joindre le service facturation d'adobe France.
Est-ce que vous auriez un numéro de téléphone à me communiquer svp ? (plus les horaires?)
Ou peut-être est-il possible d'être rappelé ?
Si vous avez une adresse mail, je veux bien aussi ;D
Merci pour l'aide, B.
Copy link to clipboard
Copied
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.
PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html
Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.
Copy link to clipboard
Copied
Thanks, i've found a phone number earlier and i spoke with somebody. It's done.
And very short waiting time, this time.
The speak (and my speak) was friendly pleasant.
Kind regards.