Contacting a real person at ADOBE.

[peterq5875344]

How do you contact a real person at ADOBE. Customer Care is awful. I  took out a free trial last October which I'm pretty sure I cancelled in the requisite time but find I am being charged still. I need to speak to a real person . Any ideas please?

[LinSims · Accepted solution]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

[peterq5875344]

Thanks. Good of you to reply. The first two links  don't seem to work on Chrome or FireFox. I can see the phone nuimbers on the 3rd link so thanks for that.

I would  rather have a text  based interchange because I am very sceptical of advice given if it isn't supported by written information.

Thanks again.

[LinSims]

If you have script or pop-up or ad blockers running, they can prevent the chat (which is javascript-based) from working. Some firewall settings or virus software settings can also interfere, but I don't know enough about that to advise you.

Sometimes, I swear it also seems to be a phase of the moon thing. I have several ad/tracking blockers running on Chrome, but I've added Adobe to the do not block on all of them and have no issues.