posting the issue here may be your best option.
but chat is your 2nd best option:
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human
and if you want to see how phone works, https://helpx.adobe.com/contact/phone.html