Hello, I would like to ask about cancel of cancellation of plan. I have cancelled the plan by accident by my co-worker that have access to account. With that action, the system has cancelled my subscription and I have to pay for cancelling fee. I need to know that can I resume and continue to use Adobe with my plan and get my fee back? Like I never cancel it in the first place.
In no case may an account or password be shared. Your co-worker should not have had the opportunity to make this mistake. You can try contacting Adobe, but this apparent sharing of a password or account may take some explaining. Warning: if someone contacts you, they are much more likely to be a scammer than real Adobe support.
Yeah, normally nobody should not have accessible to account but I have to work simultaneously with my co-worker as we shared files between 2 device. And he think he should cancel subscription without telling me. That is not entirely a mistake but I just make it short. Sorry for confusing.
This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or by telephone https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730