Contract

[kalvin.wong@yahoo.com.hk]

My customer case number is REMOVED.  I am an Adobe user from Hong Kong and just took a renewal downgrade last mont.  Unfortunately, your firm still charging a new year subscribtion with higher contract price but same time charge my downgrade contract. The reason from your CS is that I have't cancelled my last contract!!!  I have already asked a refund but unacceptable!!!  Please contact me or let me know any CS hotline that I could have further help.  This is unethical!!

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

[Nancy OShea]

You've posted to a dead product forum for a discontinued web authoring app called GoLive. Adobe staff do not monitor this user-to-user forum.

Sounds like you have a duplicate subscription. Please contact Adobe customer service to assist you.  Fellow product users cannot help you with account and billing matters.

[Moved from GoLive to Account, Payment & Plans.]

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730