Contrate por los 7 días gratis y me cobraron

[lucia Longaray]

Contrate por la prueba de 7 días gratuitos y automáticamente hicieron el cobro de mi tarjeta sin respetar los días de prueba, Porfavor quiero el reembolso de mi dinero, ya cancelé la suscripción inmediatamente de que me di cuenta del descuento en mi tarjeta, si tienen que borrar la cuenta no importa solo devuelvan el dinero Porfavor. Adjunto pruebas de la transacción y de la cancelación a la suscripción 

[Mod: Moved to the Account, Payment & Plan forum]

[AxelMatt]

Do you have cancelled the subscription before the trial period has ended?

If not, the subscription will continue as usual and you have to pay the subsription fee.

Look at the following link for informations on how to cancel your subscription for an individual subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here for the cancellation details: Cancellation details for common Adobe plans

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

[Tadeo351681020uc5]

Me paso lo mismo, te devolvieron el dinero?