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CORONA ECONOMIC PROBLEM - UNFAIR CHARGE

New Here ,
May 13, 2020 May 13, 2020

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Because of the economic problem im going trough, thanks to corona virus, i can´t afford to pay anymore my plan. Now it turns to be that if i cancel i have to pay. I started the plan with a price and it has increased $14. NO ONE told me that it was going to increase the price and that i had to stick to the year instead i would have to pay that amount of money ! please help 

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Account management, Billing, Collaboration, Creative Cloud, New user

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Adobe Community Professional ,
May 13, 2020 May 13, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

An introductory special goes up after one year

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Adobe Community Professional ,
May 13, 2020 May 13, 2020

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This is a user-to-user forum, not Adobe support.

 

You agreed to these terms when you joined.

https://www.adobe.com/legal/subscription-terms.html

https://www.adobe.com/offer-terms/ccm_ste_offer.html

 

Introductory pricing is only good during the introductory period (usually the first year), after which it goes to regular pricing until you cancel.

 

Requests for payment deferments, etc... are handled on a case-by-case basis by contacting Adobe Customer Support by phone or online chat.

https://helpx.adobe.com/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 13, 2020 May 13, 2020

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To expand on Nancy's answer, if you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. 

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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