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Costo di annullamento anticipato

New Here ,
Nov 09, 2022 Nov 09, 2022

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Ho un abbonamento annuale con rinnovo mensile e, per annullare il mio contratto, devo pagare €152,44. Non c'è nessun modo per bloccare il mio abbonamento senza pagare il costo di annullamento?

Grazie

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Nov 09, 2022 Nov 09, 2022

What you have is the annual subscription that is paid in monthly installments.

 

The only ways to cancel without paying the cancellation fee are:

Cancel with 14 days of the initial subscription. (This is available only the first time you buy the subscription.)

Cancel within the month before the end of the subscription.

 

You can try talking to customer support to see if they'll waive the fee. Be prepared to be told 'no'.

 

This is a public forum, not Adobe support. Users, including the Community

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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What you have is the annual subscription that is paid in monthly installments.

 

The only ways to cancel without paying the cancellation fee are:

Cancel with 14 days of the initial subscription. (This is available only the first time you buy the subscription.)

Cancel within the month before the end of the subscription.

 

You can try talking to customer support to see if they'll waive the fee. Be prepared to be told 'no'.

 

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.

You must allow cookies in your web browser for this to work.

You should disable all ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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Un abbonamento annuale di per sé si rinnova annualmente, non mensilmente. Come dicono le condizioni, puoi annullare il tuo abbonamento annuale in qualsiasi momento, pagando la tassa di risoluzione anticipata, che è la metà del rimanente dovuto. Per evitare la tariffa, devi annullare durante l'ultimo mese del tuo abbonamento.

ABAMBO | Hard- and Software Engineer | Photographer

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