Couldn't cancel and kept getting charged

[RAVEN27861959ewrm]

I had signed up for their free trial and after a few days I tried cancelling as I saw I would be using it; I couldn't get the cancellation page to load at all - it just kept giving me errors about not being connected to the internet or it would just stay stuck on trying to load. On top of that, they keep trying to pull the subscription price out of my bank! Their customer service chat is a joke! First they make it so cryptic that it's hard to even get an option to talk to someone. Then I finally reached someone who wasn't even trying to help me, they just kept trying to push some discounted price - after I told them I do not use it and please cancel. I believe they finally cancelled however they STILL keep trying to pull money from me! WHO CAN I REPORT THIS BS to? This can't be ethical?

[kglad · Accepted solution]

these are user-to-user forums.   recommend you re-contact adobe and try to resolve this amicably.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Write or call Adobe

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Rashmi27002770wxve]

Hi there,

Thank you for writing to us.

We have checked your account and we see that you have a cancelled Illustrator subscription under the email address associated with the community.

Also, since your subscription was a tenure of 1month and 11days the account was charged accordingly. Your plan was under monthly Billing that is why you were getting billed.

Now the plan has been cancelled and you will not be charged going forward. As this is a community forum and we not discuss any billing or refund issues, in case you face any challenge regarding billing in the furture, as advised earlier please contact the Support team and you will surely get all the help you need.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain