Are you sure you or a family member do not have an Adobe account under a different email??
I ask because maybe your account was compromised. In that case you must contact your bank immediately. They'll ask you to sign some legal papers before they close the account to further charges and launch a fraud complaint with law enforcement.
If your account was compromised, Adobe can't help you because they are also fraud victims.
Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media