Creative Cloud Charging For Nonexistent Subscription

New Here ,
Dec 16, 2021 Dec 16, 2021

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As of December 16 2021, I have been charged EUR 19.34 /month for almost half a year for a non-existent subscription. I tried signing in and out of my Adobe account to check for active subscriptions and there were none. I tried finding customer help center on Adobe's website but I kept getting redirected to the same webpage I landed on in the first place.  Absolutely insane.

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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Contact your bank to dispute the charge on your credit card

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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Are you sure you or a family member do not have an Adobe account under a different email?? 

https://account.adobe.com/plans

 

I ask because maybe your account was compromised.  In that case you must contact your bank immediately.  They'll ask you to sign some legal papers before they close the account to further charges and launch a fraud complaint with law enforcement.

 

If your account was compromised, Adobe can't help you because they are also fraud victims.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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