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Creative Cloud Desktop stuck, cannot log out

New Here ,
May 20, 2021 May 20, 2021

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Hey guys

 

we have the problem that the email adress associated with an adobe account was changed by the University which provides it. The person is able to log into the creative cloud within the browser, however the Creative Cloud Desktop app is stuck in a log-out loop. It immediately goes to "there was an error please sign in" and whenever one presses the sign in button, it jumps back to this error message instantly, and does not prompt for any account details.

We cannot access the preferences, since they are greyed out

We cannot log out from any adobe application, since it just throws an error about not being able to connect/network issues.

 

We tried uninstalling the Creative Cloud Desktop application with the uninstaller, we tried deleting the OOBS folder like some posts suggested, we tried uninstalling anything adobe related with the Creative Cloud Cleaner application, and reinstalling the Creative Cloud Dekstop app... It still does the same thing. 

 

Any ideas? It's running on Windows 10.

 

No offence, but wtf is this and how can it be so stubbornly stuck on something that should simply prompt a re-login?!

TOPICS
Cloud storage web assets, Collaboration, File sync

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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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start here, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html and if the first four measures fail to solve the problem do a clean reinstall:

 

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html

 

if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html

 

use the desktop app to install your cc programs/trials

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New Here ,
May 20, 2021 May 20, 2021

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Bonjour même problème depuis hier soir… j'ai suivi à la lettre ce cheminement et CCloud ne focntionne toujours pas ! Illustrator et Indesign sont figés…  12H de travail perdu… 😞 Je suis dépitée…

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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1621518639127.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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