Creative cloud double account

[Jessicavl]

Ik krijg constant een bericht van Creative Cloud dat ik mijn betalingsgegevens moet bijwerken. Zoals je ziet in mijn account heb ik al een bestaand lidmaatschap die betaald wordt. Ik wil de andere daarom graag verwijderen, maar weet niet hoe. Kunnen jullie mij helpen?

[kglad · Accepted solution]

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from cc services>

[Jessicavl]

Thank you so much! that worked! 

[kglad]

glad to hear!  (and you're welcome.)