Creative Cloud Express Classroom Accounts - Not Working

[William22333056ij59]

Hello, 

We've used adobe spark classroom accounts, but when they switched to creative cloud, teachers are unable to access their classroom accounts and manage their classes.  

When I select Classroom Account from the profile at sign-in, it tells me I'm signed in with my email address and that I need to sign in with the same email address.  Traditionally, it would've passed us through to our accounts to manage our classrooms. 

Any suggestions? 

[kglad]

does your school have an education license?  if so,their it dept. should be managing the accounts.  otherwise, explain what type of account.

[William22333056ij59]

Yes, we do have an education license.  Unfortunately, it's been very tough to find the right person to contact at adobe.  Yesterday, I was passed around to four different departments.  

[Peru Bob]

Did you contact the school IT department?

[kglad]

your it dept should have a contact at adobe.