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Creative Cloud Express Classroom Accounts - Not Working

New Here ,
Mar 29, 2022 Mar 29, 2022

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Hello, 

 

We've used adobe spark classroom accounts, but when they switched to creative cloud, teachers are unable to access their classroom accounts and manage their classes.  

 

When I select Classroom Account from the profile at sign-in, it tells me I'm signed in with my email address and that I need to sign in with the same email address.  Traditionally, it would've passed us through to our accounts to manage our classrooms. 

 

Any suggestions? 

Screen Shot 2022-03-29 at 2.06.39 PM.png

 

 

Screen Shot 2022-03-29 at 2.03.42 PM.png

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Community Expert ,
Mar 30, 2022 Mar 30, 2022

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does your school have an education license?  if so,their it dept. should be managing the accounts.  otherwise, explain what type of account.

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Yes, we do have an education license.  Unfortunately, it's been very tough to find the right person to contact at adobe.  Yesterday, I was passed around to four different departments.  

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Community Expert ,
Mar 30, 2022 Mar 30, 2022

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Did you contact the school IT department?

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Community Expert ,
Mar 30, 2022 Mar 30, 2022

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your it dept should have a contact at adobe.

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