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creative cloud not cancelled

New Here ,
Jul 27, 2023 Jul 27, 2023

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2 ay önce yanlış bir plan satın aldım. bu plan yaratıcı bulut. fakat ben ödemeyi yaparken plan hesabımda gözükmüyor. farklı bir mailde değil çünkü photoshop dosyalarımı o adrese kaydediyor. sebebi ne olabilir? iptal etmek istiyorum

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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if you cancel AND you have an annual plan, there will be a penalty.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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if you want to fix the problem, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Adobe Employee ,
Jul 28, 2023 Jul 28, 2023

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Hello there,

Thanks for contacting us. We could not see any active subscription associated with this email address. We won't be able to ask for any personal or confidential here as this is a public forum. Please contact our support team to start a private chat session.

They'll be able to help you get the issue sorted ASAP. Let us know if you have any questions.

Regards,

Shivangi

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