Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Creative Cloud not working

New Here ,
Nov 21, 2019 Nov 21, 2019

Copy link to clipboard

Copied

I recently bought the student pack($20 a month) and I was able to download all the apps. I used it for a day than all of a suddent Im signed out. I signed in and it says I did not have the plan or any plan. I also didnt have access to any of the apps I downloaded. 

TOPICS
Account management, Billing, CC FAQ, Creative Cloud, Installation

Views

117

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

YoungRanger002, what type of Creative Cloud membership did you purchase?  I can confirm that the e-mail address you used to post to this public discussion forum does not have a Creative Cloud plan associated with it.  If you purchased a Creative Cloud for Education plan, then please contact your local Creative Cloud admin to determine what e-mail address to use and how to install the applications included with your purchase.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

I am using a different email for the adobe account. How would I contact my local adobe administe?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

LATEST

Log-in to your Adobe account below with your paid plan ID (e-mail) and password.

https://account.adobe.com/plans

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines