I've recently purchased a yearly Creative Cloud Membership through my university in April. I've had access to my account since then, but today I have been locked out of all the apps with an error message that I need to pay for my subscription.
Additionally, my account has no previous record of my CC purchases, even though I have bought the subscription since 2018.
Has anyone had the same issue or knows who can help resolve?
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
You should contact your university as your subscription is through that organisation. Not directly through, with, Adobe.
I'm moving your post to a better forum, Account, Payment & Plan.
Contact your school's IT dept admin.
Make sure you are logged into the correct Adobe id, ie probably the school's e-mail address. If that is the case, please follow the advices here from John (sign out / sign in) and Nancy and Just Shoot Me (contact your school's helpdesk).