Creative Cloud Redemption Code trouble

[Stuart1587]

My service for creative will expire soon, and I need a new redemption code to continue the use. However, I did not receive an e-mail with any new redemption code. Is there any I could get a new code so I can renew my subscription? Your help would be appreciated. Thank You.

[Peru Bob]

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account forum.

[Nancy OShea]

A redemption code typically comes from a 3rd party reseller, not form Adobe.

Who did you purchase your plan from last year?   That's probably who you should contact.