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Creative cloud sign me out

Community Beginner ,
May 02, 2021 May 02, 2021

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I have a problem with creative cloud. It keeps singing out every 5 to 10 minutes. This started 3 months ago. I have contacted with support team multiple times, more than 6 people have connected to my pc for more than 3 hours each performing troubleshooting. The problem still occurs. I am angry and tired. I running late to finish my projects because I have to constantly wait to sign in in order to use my fonts, and there are times that stuks so bad that I have to restart my pc. 

In all of this, I have to deal with the support team which, with an open case, every time an agent asks me what's the problem, so I have to explain again and again and then they say that they have to see it with their own eyes in order to fix it. 

 

Please tell me that someone has a permanent solution to this.

Thank you

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Adobe Community Professional ,
May 02, 2021 May 02, 2021

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Community Beginner ,
May 04, 2021 May 04, 2021

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Thanks a lot!!! I am going to check it out!

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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I think the problem is not Creative Cloud.  But for some reason your system does not remember you are logged-in.

  • Did you try creating a new computer user profile with administrative permissions?
  • Have you tried booting up in Safe Mode?
  • Do you have another computer you can use?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 04, 2021 May 04, 2021

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I have tried the profile with administrative permission. I have tried a lot of things and I have excluded the option that it is something that my computer causes. I received an email from Adobe saying that maybe is a location problem (I am in Greece).

 

Thank you very much for the answer !!!

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