Creative Cloud subscription is not working (paid for but says i do not have access)

[ericquach1]

Hi I have been using Adobe Creative Cloud for a long time. In my subscription, I am granted access to Premier, Photoshop, Illustrator, After Effects, Lightroom, etc. However, I am only able to use lightroom like I normally do. All of the other apps, that I use regularly, are now asking me to start a free trial and when I choose not to start one, the app just quits /closes itself entirely. However, I should have access to all of them. Also, there is no issue with payment, as the automated payment happened just two days ago (September 16th). 

Can you tell me why I am no longer able to open the other apps and how to fix this problem?

Thank you

[Peru Bob · Accepted solution]

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account forum.