Creative Cloud Subscription suddenly gone

[adr09]

I got an email that my service will end on 13-July-2024 (PT), with the email containing: 'Cancellation confirmation' stating that my account will revert to basic, free level of membership even though I clearly did not cancel. I just paid for my subscription on July 5, 2024, but I cannot access any of my Apps. The bot doesn't help and cannot solve my problem.

[John T Smith · Accepted solution]

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Enter AGENT here

[adr09 · Accepted solution]

UPDATE: I contacted Adobe's support via Twitter and solved my issue there. They cancelled my subscription because a similar adobe ID bought a studio team plan and thought I cancelled my own subscription. I sent them my billing records and details for the whole year and told them I had no knowledge of this cancellation. After awhile, they confirmed it was a mistake on their end and sent me a new quotation with the same price I've been paying the past year. 

For any urgent billing/account issues, make sure to contact them on Twitter instead of their useless AI in the support website. 

[kglad]

good to hear.

for others, bypass the chat bot by typing "agent".