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Credit card charge

New Here ,
Jan 08, 2024 Jan 08, 2024

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I accidentally signed up for Adobe and then cancelled it. They charged my credit card, after the trial I cancelled and no I don't know how to get my money back. 
very hard to find out where to go and who to talk to ??

How frustrating 

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correct answers 1 Correct answer

Community Expert , Jan 08, 2024 Jan 08, 2024

if you cancelled during the 14 day trial period, your refund should be in process, https://account.adobe.com

 

if that doesn't show what you expect contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by

...

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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if you cancelled during the 14 day trial period, your refund should be in process, https://account.adobe.com

 

if that doesn't show what you expect contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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