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Credit card charged over a year without any notification about renewal or revised pricing

New Here ,
Jan 02, 2023 Jan 02, 2023

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I noticed that my card has been continously charged from Nov 2021 to Jan 2023 without any notification of auto renewal and change in pricing.
I was charged INR 1082 + tax from Nov 2020 to Oct 2021.
Without any notification, or a chance to cancel the subscription, my subscription was renewed. Over and above that, the price of the subscription was increased to INR 2029 + tax, which was also not notified through mail.
I want my subscription to be cancelled right away and the amount charged from me over the time period of Nov 2021 to Jan 2023 be refunded to me.

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Account management , Billing

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correct answers 2 Correct answers

Community Expert , Jan 02, 2023 Jan 02, 2023

you'll need to contact adobe support for help, but auto-renewal is part of every adobe subscription and explained in your confirmation email after subscribing and explained before subscribing.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

...

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Community Expert , Jan 02, 2023 Jan 02, 2023

Auto renewal is 'automatic renewal' until you cancel.  That's in the TERMS you agreed to when you joined.  Notice of price increases (if there are any) are sent to you by email.  Check your email inbox/spam folder.

 

Also online invoices are available 24/7. Log-in to your account below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

...

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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you'll need to contact adobe support for help, but auto-renewal is part of every adobe subscription and explained in your confirmation email after subscribing and explained before subscribing.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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Auto renewal is 'automatic renewal' until you cancel.  That's in the TERMS you agreed to when you joined.  Notice of price increases (if there are any) are sent to you by email.  Check your email inbox/spam folder.

 

Also online invoices are available 24/7. Log-in to your account below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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I'm sorry for your situation, but I doubt that you can get a full refund. It is your duty to check your credit card statements and react in a timely manner.

ABAMBO | Hard- and Software Engineer | Photographer

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