Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Locked

Credit Card problem related to the disabled International payment option at your bank

New Here ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

Hi, just a short tip after my crazy account problem.

When Adobe says that your Credit card refused the monthly operation, nothing
in the support base (AFAIK) suggests to look at the following option:

when you go to the credit card setup page of your bank, you have generally access to an option
called "Accept International operations" or "Paiements de l'étranger"...

In my case, I disabled this option since I want to better protect the account.

But Adobe is not invoicing from France (I work in France), therefore the payment

could not succeed, without any message giving a clue about the reason.

So, if you have the same kind of trouble, check this option with your bank.

Oliver

(also posted in Download & Install)

TOPICS
Billing

Views

18

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines