• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Credit card still getting charged even when I cancelled

New Here ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

Hi. I would like to stop the charges to my credit card. I cancelled and still getting the charges. How can I cancel this?

TOPICS
Account management , Billing

Views

52

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

Update: An unuse email was associated with the account. An email I no longer have access to. So using the chat service, write Agent to all the questions asking for written answer and you will go straight to an agent. I sent the invoices with the credit card associated with the charge. Provide all the emails you have. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 24, 2024 Mar 24, 2024

Copy link to clipboard

Copied

LATEST

Are you @J36271327n3x4 and @roxyprofiji2 ? 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines