Cuenta Adobe

Community Beginner ,
Feb 22, 2021 Feb 22, 2021

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Hola

 

En septiembre del año pasado compre una key de Adobe por 1 año en Eneba.com.

Ahora mi subcripción a sido eliminada de la nada antes de cumplir un año. 

Necesito una respuesta de porque fue eliminada.

 

Tambien tengo un problema al momento de querer entrar al chat y no se como solucinarlo.

dejo imagen para que vean el error.

 

Espero me puedan ayudar.

Gracias

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correct answers 2 Correct answers

Community Expert , Feb 22, 2021 Feb 22, 2021

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

...

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Community Expert , Feb 28, 2021 Feb 28, 2021

There have been numerous posts lately about people who have had their subscriptions cancelled before the year is up. In many cases, this has been because it turned out that they bought a redemption code from a non-authorized reseller, meaning it has been pirated in some way, and that Adobe discovered this during one of its periodic audits.

 

You can check here to see if Eneba is an authorized reseller: https://adobedealreg.secure.force.com/PartnerSearch?

 

If they aren't, contact Adobe's Piracy

...

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Community Expert ,
Feb 22, 2021 Feb 22, 2021

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Feb 27, 2021 Feb 27, 2021

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Muchas gracias por tu respuesta 🙂

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Community Expert ,
Feb 28, 2021 Feb 28, 2021

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There have been numerous posts lately about people who have had their subscriptions cancelled before the year is up. In many cases, this has been because it turned out that they bought a redemption code from a non-authorized reseller, meaning it has been pirated in some way, and that Adobe discovered this during one of its periodic audits.

 

You can check here to see if Eneba is an authorized reseller: https://adobedealreg.secure.force.com/PartnerSearch?

 

If they aren't, contact Adobe's Piracy prevention team here: https://www.adobe.com/trust/fraud-prevention.html

 

In some cases, I believe Adobe will provide discounts for a new subscription to victims of fraud. Good luck.

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Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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Muchas gracias!!!

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