Current Discount in Europe Only for New Customers?

Explorer ,
Oct 05, 2021 Oct 05, 2021

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I couldn't find any info and there are no footnotes. But I was just charged my yearly plan and then I read that there is a 20% discount. Could someone please shed a light on this? Usually there should be a footnote if there are exceptions.
Thanks!

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Account management , Billing

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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often the first year of adobe's plans are offered at a discounted rate.  other than that, i can't say what rate you were charge nor what rate others were offered.

 

you could contact adobe support to get more specifics about your plan and current offers.  using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1633442852843.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Explorer ,
Oct 05, 2021 Oct 05, 2021

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Thanks! I tried to reach support, but couldn't find any option to contact someone, also not the icon lower right. I have a browser that accepts popups and cookies.
Perhaps that's a feature for people in other countries, we Europeans seem to pay a premium without getting much support. I had that before.

 

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Adobe Community Professional ,
Oct 06, 2021 Oct 06, 2021

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try a different browser.  it's there.

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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Introductory discounts are for 1 year only.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen  Type Agent followed by Enter key.
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Oct 05, 2021 Oct 05, 2021

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Thanks, Nancy! Shouldn't that be listed somewhere? As I said, it usually shows a footnote or something.

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Adobe Community Professional ,
Oct 06, 2021 Oct 06, 2021

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Normally, such discounts are only for first time customers. But effectively, the footnote is missing. As a side note: the discount is not for Europe, but for Germany and may be a limited number of other countries.

 

Contact customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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