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Customer Service Department?

New Here ,
Dec 09, 2022 Dec 09, 2022

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Do these people have a customer service department or email. Their online chat reps abruptly end convos and insist there is no complaints procedure or complaints department. 

I've been fraudulently charged several times and no one from this company will assist me. 

Can anyone help? 

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Account management , Billing

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Dec 09, 2022 Dec 09, 2022

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Thank you! 

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 09, 2022 Dec 09, 2022

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Thank you!

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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you're welcome 

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Hi Katie! The first agent told you, that you have to contact your bank, and that they can't help you with a refund. If you have been fraudulently charged, you need to take the actions that are necessary for fraudulent charges. When Adobe gets a request for a subscription and the subscriber gives a valid credit card, they can assume that the subscription is not fraudulent. You can always ask to talk to a supervisor.

 

If you want to issue a formal complaint, I suggest, you write to Adobe by snail mail (postal letter). Addresses are found on the website.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 24, 2022 Dec 24, 2022

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Thank you! 

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Community Expert ,
Dec 24, 2022 Dec 24, 2022

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 26, 2022 Dec 26, 2022

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Katie Katie, I am sorry you have been encountering so many barriers from contacting us. Have you been reaching out to us under the same account you used to post to this public discussion forum? I am very sorry, but I don't see any interactions under the e-mail address you are using to post here.

 

Please follow the advice given by John and Kglad to contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen You may need to use a different device if you are being disconnected before a chat session is successful.

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