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customer service is disappointing

New Here ,
Dec 02, 2022 Dec 02, 2022

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I have spent over 2 hours on the phone with service to help me open an account and cancel my daughters account. I was disconnected at least 4 times. They canceled my account that they just opened instead of my daughters.... Is there any companies that have comparable products because I can't remain calm with this type of service. 

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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You need to do a search to find equivalent programs, for each program you plan to use

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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LATEST

with chat you have a recorded record of your conversation which youncan update (as opposed to starting over).

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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