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Customer service

New Here ,
Apr 09, 2021 Apr 09, 2021

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Hi, i've been tryong to contact customer service but it has been impossible. Is anyone else having this problem? if not, how did you manage to contact customer servive? thank you

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Adobe Customer Service :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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LATEST

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down and click on Help Center.  See screenshot.

image.png

3. Online chat is available in English 24/7.

4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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