Death of a subscriber

[graphicgal]

Apparently I did not reply to my previously posted query soon enough and it is now closed. I am trying to cancel the subscription of a friend who died. I have his email address but not his password. Help is appreciated. When I got notification in my email that someone had replied to my previous query, I clicked on the link and tried to reply (via email which was the option given) and got an Undeliverable response. They don't make it easy.

[kglad]

you already posted this. for some reason that thread is locked, but you can read the responses.

[Kanikas]

Hi graphicgal,

Sorry to hear about your friend. In order to cancel the subscription, please get in touch with the support team. They may need a few details from you for confirmation and then the subscription will be cancelled. You may use this link to contact support: https://adobe.ly/4d3eGsl.

Hope this helps.

^KS

[graphicgal]

The link takes me to a page at which the virtual assistant pops up, that is of no help at all. I do much better speaking to someone on the phone, and usually find my problems are quickly solved. I don't have the time required to get an answer, unfortunately. Adobe will just not get paid, and his subscription will expire, and hopefully that will be the end of it.

[kglad]

@graphicgal 

you can bypass the bot.