Debit despite alleged cancellation and constant error

[laurenz_7911]

I wanted to cancel my 7-day Premiere Pro subscription, but I get an error message every time, and after reloading, the subscription appears canceled.
However, 25 Euro was still debited from my account, and the subscription is no longer displayed.
Please request a refund and help resolve the issue.
When I access my current subscriptions again, none are displayed either.

[John T Smith]

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...

[kglad]

no one can cancel for you.  if you subscribed via adobe.com (and not an app store), make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html