• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Delayed refund

New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

I had a monthly subscription that I canceled immediately after paying on the 14th of  May 2024. I still haven't received my refund. Please assist 

TOPICS
Account management , Billing

Views

45

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

Hi Tshegofatso38005645n28o,

please be aware that this is mainly a user-to-user forum, with only a limited amount of Adobe Employees present. We are not able to help you directly with any billing, account or subscription issues or refund inquiries. You will need to contact Adobe Customer Care for assistance:

 

The link above will open a chat window. Type "Agent" into the chat box to bypass the chatbot and get connected to a real person. (Note: Your browser needs to allow popups and cookies or the icon won't show.)

 

You can also contact @AdobeCare on X.

 

Best regards,
Maurice

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

LATEST

Check your plans on https://account.adobe.com/plans. If you indeed cancelled in the 14 days frame, you will get a refund. If you have, as you said, a monthly plan, please note that this is only for the first month, not the subsequent months. 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines