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Delaying monthly payment

New Here ,
Mar 27, 2023 Mar 27, 2023

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I owe you $1,110.39. Can you wait payment from us by April 12, 2023. Your understanding is greately appreciated.

Nobutaka Ashihaea Architect PC

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Billing

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hi @Ashihara29107089x7hw,

You are not addressing Adobe on these forums, the staff does not participate here often. Best option for you would be to contact Adobe support and discuss your situation out with them. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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@Ashihara29107089x7hw 

 

if you have a teams or enterprise subscription, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

 

 

otherwise with an individual subscription, follow the @Manan Joshi's suggestion or use phone or twitter to contact adobe support. 



chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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