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Deleting the account

New Here ,
Jan 29, 2021 Jan 29, 2021

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Hello guys!

I subscribed more than a year ago and never used it and ended up with forgetting about it! 
They never notify about the account anymore and the payment was due to few days ago (the payment failed cause I think there were not enough funds). How do I delete my account? It is pointless for me to pay for another year when I didn't even use it the previous one.. and the only thing is that I was never notify about the renewal..

thank you!

elisa  

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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correct answers 1 Correct answer

Adobe Community Professional , Jan 29, 2021 Jan 29, 2021
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dot...

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Adobe Community Professional ,
Jan 29, 2021 Jan 29, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 29, 2021 Jan 29, 2021

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Thank you very much for your help, you were really helpful. I am also sorry I posted here, unfortunately I wasn't able to find a better place and I couldn't get in contact with the assistance. 

Thank you again!

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