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Demande de résiliation non prise en compte et impossible de refaire

New Here ,
Jan 30, 2023 Jan 30, 2023

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Not the hello (I just spent 25 min to find how to contact this company that is not set up a customer service worthy of the name).

 

How do I contact ADOBE? I canceled 2 days after having subscribed and they still try to take ... impossible to redo the modification to cancel the subscription!

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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New Here ,
Jan 30, 2023 Jan 30, 2023

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le chat fonctionne peut être au USA mais pas en France ... ça renvoi sur une page (langage inapproprié) qui ne donne pas accès à quelqu'un qui peut intervenir

 

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New Here ,
Jan 30, 2023 Jan 30, 2023

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(langage inapproprié effacé par un modérateur)  

https://helpx.adobe.com/fr/contact/what-contact-options.html 

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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you can try a different browser or use phone or use twitter.

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Le chat fonctionne aussi en France et en français. En plus il y a le support téléphonique. Le tous pendandant les heures de bureaux et en français. Il faut suivre les consignes de configuration du navigateur! (cookies et pop-ups)

 

Si ça ne fonctionne pas, utilise un autre navigateur ou une tablette ou le téléphone. Le lien de @kglad ouvre directement la fenêtre du chat.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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Hi there,

 

We appreciate you writing in.

 

We have checked your account and we see that you have an active Adobe Acrobat Pro subscription under the email address associated with the community which has a billing issue and has not yet been cancelled due to which you have been charged.

 

For future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Since, this is a community forum, as suggested earlier you will need to speak with the Support team in order to resolve the issue.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Feb 02, 2023 Feb 02, 2023

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J'ai pris l'abonnement le 20 après midi et le soir même j'ai fait la résiliation !

 

Je me doute qu'il faut contacter le support mais c'est IMPOSSIBLE !!! il me semble pourant être clair depuis le 1 message. Plusieurs navigateur, plusieur PC ... toujours c'est (langage inapproprié effacé par un modérateur) qui ne servent à rien quand on a besoin d'un être humain !!!

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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@Olivier28173756hl3o 

 

do you have access to a telephone?  in particular, if you have a mobile phone you can probably use chat with any of its browsers (especially if you use a public network to connect).

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Je sais contacter le support français, donc c'est possible. Il faut seulement faire comme @kglad l'a dit. Si la région est configuré pour la France, on est connecté directement avec le support français. Si la fenêtre du chat ne fonctionne pas, on n'a pas configuré le navigateur comme demandé. Soit on fait la configuration, soit on utilise un autre navigateur, soit on utilise une tablette, soit on utilise un téléphone. On peut aussi contacter le support par téléphone. Les liens de @kglad te donnent les numéros pour la France, la Swisse, la Belgique et le Luxembourg.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Pour le protocole, le chat en français :

 

Abambo_1-1675440988830.png

Et, je n'avais nullement des problèmes à me concerter avec un agent du support :

Abambo_0-1675441568398.png

 

Abambo_1-1675441628341.png

 

Abambo_2-1675441724241.png

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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