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Devolución de cobros indebidos de Adobe Creative Cloud

Explorer ,
Jun 05, 2022 Jun 05, 2022

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El 26 de abril de 2022 inicié la prueba gratuita de InDesign y cancelé el plan el 2 de mayo.

 

Tengo el mensaje de mail de la confirmación de la cancelación: “Hemos procesado la solicitud de cancelación. Tu servicio acabará el 02-mayo-2022 (PT)”. “Abono cancelado”

 

Sin embargo no solo no me han realizado la devolución del cobro inicial, sino que, además, me acaban de cobrar otra mensualidad. Pese a la cancelación y la confirmación de la cancelación mi cuenta en la web de Adobe continúa activa.

 

Como yo he realizado todos los pasos correctamente y el error es de Adobe que no ha procesado la cancelación les ruego que me devuelvan las dos mensualidades que me deben a la mayor brevedad.

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correct answers 1 Correct answer

Community Expert , Jun 05, 2022 Jun 05, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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Es insultante que no exista una dirección de correo electrónico de Adobe para reclamar facturas indebidas. Nos tratan como idiotas. Mi cuenta sigue activa y la he cancelado dos veces.

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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He cancelado la versión de prueba, en plazo, dos veces. No funciona.

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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Ya cancelé el plan de prueba ¡dos veces! Tengo el mail de confirmación, pero sigo de alta. Ahora, si quiero cancelar la web dice que tengo que pagar unos 100 €.

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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these are user-to-user forums.  we can't fix that problem for you.

 

you must contact adobe support per @Peru Bob's message.  keep all your proof of timely cancellation and explain the issue.  it can be frustrating because the adobe rep is not likely to be familiar with your situation.

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New Here ,
Jul 08, 2022 Jul 08, 2022

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Lograste resolver algo?  Yo pague el plan de 10 dolares de Fotografia, y ahorita me hicieron un cobro de $50  de plan fotografico no se que mas $10 dolares del plan que yo elegi...  

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Community Expert ,
Jul 08, 2022 Jul 08, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Mar 17, 2023 Mar 17, 2023

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me ha pasado lo mismo, por temas personales he tenido que cancelar el plan pero aun así me han cobrado. y eso que me sale "plan cancelado". No se si es que te cobran por quitarte el plan, que me parecería una sandez sinceramente

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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@irenepardo 

 

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 16, 2023 Dec 16, 2023

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Acabo de cancelar un plan, me han reembolsado 2 veces 12€ y luego han procedido a cobrarme 120,94€. No entiendo nada y no encuentro ningun sitio donde me puedan ayudar con el tema. Menudo descontrol.

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Community Expert ,
Dec 16, 2023 Dec 16, 2023

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to read about your cancellation fee, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Jul 11, 2024 Jul 11, 2024

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Hoy se ha cobrado el mes de Adobe creative, y hoy mismo he cancelado, luego se ha facturado 205 que no entiendo el por qué. Exijo que borren los datos de mi tarjeta porque yo no pienso hacer otro pago más. A parte que se han cobrado un mes sin yo hacer uso,  me cobran más? Pesimo servicio! Espero soluciones de inmediato.

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Community Expert ,
Jul 11, 2024 Jul 11, 2024

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LATEST

there's a cancellation fee breaking an annual contract. ie, if you canceled 8 months before the end, the penalty is 1/2 * 8 = 4 months fee.

 

you can remove your account, including credit card details, https://adobedealreg.secure.force.com/PartnerSearch?lang=enhttps://helpx.adobe.com/manage-account/us....

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