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This is a user to user forum. We aren't Adobe employees here.
Please go to Adobe Customer Service and ask for a supervisor:
Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...
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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.
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It's possible you have a 2nd subscription. Or your credit card was compromised without your knowledge. Notify your bank immediately.