• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Difference in renewal vs new subscription

New Here ,
Jan 26, 2025 Jan 26, 2025

Copy link to clipboard

Copied

I have received my renewal for £161.76, but if I bought Acrobat Standard as new the cost would be 157.68.

Please explain this difference and why I am being charged the extra amount.

TOPICS
Account management , Billing

Views

47

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 26, 2025 Jan 26, 2025

Copy link to clipboard

Copied

first time offers are frequently lowered to attract customers.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 30, 2025 Jan 30, 2025

Copy link to clipboard

Copied

Hi @lynne_6474,

We appreciate you reaching out to the community. Discussing the billing related information is confidential. Since this is a public forum, I'd recommend you to start a private chat with our support team here: https://adobe.ly/3WFxxm9

They'll share all details with you.

 

Thanks,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2025 Jan 30, 2025

Copy link to clipboard

Copied

LATEST

and type agent in chat to bypass the bot

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines