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Disdire il mio abbonamento ad Adobe Creative subito!

New Here ,
Dec 09, 2019 Dec 09, 2019

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Buongiorno,

 

Voglio disdire il mio abbonamento ad Adobe Creative Cloud, ma dal sito è impossibile e il servizio clienti non risponde dopo 3 contatti nelle scorse settimane.

 

Come faccio? Domani verrà riattivato per un anno e non ho nessuna intenzione di continuare a pagare. 

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Account management

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Explorer ,
Dec 09, 2019 Dec 09, 2019

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Ciao, che tipo di abbonamento hai?

Hai provato da https://adminconsole.adobe.com

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Mentor ,
Dec 09, 2019 Dec 09, 2019

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una_fran, buona sera.
La cancellazione può essere effettuata secondo il seguente documento.
Se si dispone di un abbonamento personale, è possibile farlo dal Web.
Se si dispone di un abbonamento aziendale, è necessario contattare l'assistenza clienti.
Se lo ottieni da un rivenditore, dovrai contattare il rivenditore.

Annullamento dell’iscrizione a Creative Cloud

claudio_marconato.

La cancellazione non è possibile dall'Admin Console.

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New Here ,
Feb 15, 2023 Feb 15, 2023

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ciao  ho il tuo stesso problema di disdetta dell'abbonamento come hai fatto? grz

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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LATEST

@GiuliaMazzant28419296nj9b 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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