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Dissatisfied with cancelling policy, now stuck or pay the penalty

New Here ,
Jun 28, 2024 Jun 28, 2024

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Unfortunately, our account missed the 14-day cancellation after using the Adobe product once.   Hopefully, pressure from government agencies will force Adobe to change its subscription-based service or make its terms more visible to consumers.  Is there an option to opt out of auto-renewal after one year currently?  Will Adobe soon have an opt-out auto-renewal after one year of the annual plan selection?  Likely, I will have to use the Adobe product less than five more times over the next six months and then will cancel.  Feeling frustrated and trapped.

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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did you make your case to adobe support?

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