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Doble cobro pago de adobe

New Here ,
Jun 27, 2020 Jun 27, 2020

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Estimado he comprado el plan de adobe universitario y al revisar la tarjeta de credito me aparecen dos cobros realizados, cabe destacar que busque en las preguntas frecuentes y ninguna de las opciones es mi caso....

 

Trato de abrir el chat de contacto pero sin respuesta. Quedo atento por si alguien le a pasado y tiene solucion.

 

Saludos.

 

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LEGEND ,
Jun 27, 2020 Jun 27, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Adobe Community Professional ,
Jun 27, 2020 Jun 27, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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