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Doble cobro pago de adobe

New Here ,
Jun 27, 2020 Jun 27, 2020

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Estimado he comprado el plan de adobe universitario y al revisar la tarjeta de credito me aparecen dos cobros realizados, cabe destacar que busque en las preguntas frecuentes y ninguna de las opciones es mi caso....

 

Trato de abrir el chat de contacto pero sin respuesta. Quedo atento por si alguien le a pasado y tiene solucion.

 

Saludos.

 

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LEGEND ,
Jun 27, 2020 Jun 27, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Community Expert ,
Jun 27, 2020 Jun 27, 2020

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Hola 

A mi tambien he esta pasando un doble cobro mensual.  ¿Alguien me puede ayudar ?

¿Cómo se soluciona este tema ?

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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you too must contact adobe for help with a billing issue:

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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