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Doble payments

New Here ,
May 30, 2023 May 30, 2023

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Hello there! I'm writing to y'all 'cause I've been billed three times this month. I'd like to know who I can contact to figure this out. 

"You are billed for this plan through Adobe Store. To view your invoices and billing history, or to edit billing and payment, please go to Adobe Store." But it won't let me open Adobe Store.

 

I'd appreciate any help!

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , May 30, 2023 May 30, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted

...

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Community Expert ,
May 30, 2023 May 30, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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You have to chat with an operator. I have the same issue and she said that I have purchased the same plan twice. One from Digital Rivera and the other is from Adobe direct store. So she immediately terminated the other plan and arranged a refund.

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