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doble recarga a mi cuenta.

New Here ,
Nov 03, 2022 Nov 03, 2022

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Hola me estan cobrando dos veces adobe a mi cuenta de banco, alguien sabe como puedo contactar con adobe o hablar con alguien. Llevo meses intentando solucionar esto y no encuentro la manera de hablar con alguien. gracias. 

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Thanks for your message but for some reason I can't seem to find a pop up chat option I'm going mad!! Could someone provide me with a number! For some reason I can't find any way to contact them it's ridiculous

thank you

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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kglad already gave you a telephone link

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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@sitamay,  it's difficult (imo) to find things on the adobe website.  otoh, i don't think it's that difficult to read my previous message.

 

again, use a browser that allows popups and cookie

 

or try a different browser

 

or use the phone, again https://helpx.adobe.com/contact/phone.html

 

or use twitter., again  tweet @AdobeCare

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