Documentation for teacher edition will not register

[Frida EL]

I'm having some trouble with my plan. Since I work as a media teacher, I thought I would be able to use the student/teacher-edition. Even though I have uploaded the documentation that is needed to confirm my working status, my plan won't change. When I send the documentation I get a message about it taking up to 72 hours to respond, but I have never heard anything. I have send the documentation twice, the last time being well over a week ago, and still I have to pay the full price. How do I solve this? 

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
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