No email. You can use the phone for certain products. You can use the CHAT service. This is all as described in the help centre. If it doesn't work for you (and there seem to be plenty of things to go wrong) please let us know exactly what you try and what happens.
Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.
============= Beware of fake Adobe reps who may contact you privately. Real Adobe staff will NEVER reach out by Outlook, Gmail, Hotmail, Yahoo or Skype. ============= 3 Easy Ways to Identify Genuine Adobe Staff https://tinyurl.com/10791730
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media