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Does annual subscription last only 9 months?

New Here ,
Sep 01, 2020 Sep 01, 2020

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Hello Everybody,

 

It is a serious issue when my annual subscription of Adobe CC has stopped working today, September 1, 2020. I have purchased it on November 27th, 2019.  I was surprised very much when I tried to open my Photoshop today. I saw this information on the screen: "Your subscription expired. BUY NOW"

Wow! Really? 

I didn't buy it again (overlapping subscriptions ?). I have no money to throw out. I am very disappointed.

I don't recommend "annual subscriptions" of Adobe. Be careful. Don't waste your money.

 

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Collaboration, File sync

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correct answers 1 Correct answer

Adobe Community Professional , Sep 01, 2020 Sep 01, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068 -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html This part copied from Nancy_OShea 1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on y...

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

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New Here ,
Sep 06, 2020 Sep 06, 2020

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Thank's for Your help, John. 🙂 

 

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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No, annual subscriptions last for a year. If you're getting this message and the information posted by John doesn't fix it, contact customer support. 

 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
Sep 06, 2020 Sep 06, 2020

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Thank you for the information. It was helpful, although I spent over 16 hours to fix the problem. 

Such problems shouldn't happen with such expensive software. The photographer has to act fast sometimes, because any delay can be a disaster, as it was now in my case. 

Thank you for the quick response. 

 

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