Does anyone know how to setup 2FA with TOTP without Secure SignIn app?

New Here ,
Mar 11, 2022 Mar 11, 2022

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I want to reduce the number of authenticators and remove the Adobe Account Access app.

Does anyone know how to get a QR code to import for a 'open' authenticator?

 

Regards in advance.

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Adobe Community Professional ,
Mar 11, 2022 Mar 11, 2022

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do you have a team or enterprise account?

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New Here ,
Mar 12, 2022 Mar 12, 2022

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Neither. I have an individual account.

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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turn off 2fa and log out.

 

log back in and set up 2fa using the "Authenticator app" (not "Adobe Account Access app")

 

you should then see a "next" button and the QR code.

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Hi!

I have the same problem as well but I don't have an "Authenticator app" option.

 

Thanks for the reply.

 

Untitled1.jpg

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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did you log out and then log back in?

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Yeah. This screenshot was taken right after logging back. I tried this multiple times today with the same results.

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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clear your browser cache and retry logging in.

 

if that fails, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Mar 25, 2022 Mar 25, 2022

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Thanks, I'll try all of these methods.

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Adobe Community Professional ,
Mar 25, 2022 Mar 25, 2022

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you're welcome.  (keep us posted, esp if you find a solution.)

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Community Beginner ,
Mar 30, 2022 Mar 30, 2022

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Sorry for the late response but I talked to Adobe Support and it seems that 3rd party Authenticator apps cannot be set up to be used anymore. So if anyone wants to use an app they have to use the official Adobe one.

And thanks for helping me. 👍

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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thank you for the updated info.

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New Here ,
May 21, 2022 May 21, 2022

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Wow, this is too bad. Nobody wants a dozen authenticator apps. I've settled on one, and the trend is in that direction.

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